Privacy Policy

When you stay with us or use our vault services, we're gonna need some details. Here's what we typically gather:

• ▸ Your name, email address, phone number - the usual contact stuff
• ▸ Payment information and billing address (we use secure processors for this)
• ▸ Government-issued ID for check-in and vault access - security's tight around here
• ▸ Preferences like room type, dietary requirements, special requests
• ▸ Vault inventory details if you're using our storage services
• ▸ Security footage from common areas (not your room, obviously)

We don't collect anything we don't need. If it seems excessive, we won't ask for it.

We're not in the business of selling your data or spamming you. Here's what we actually do with it:

• ▸ Process your reservations and manage your stay
• ▸ Provide access to our vault services and keep track of what's stored
• ▸ Send you booking confirmations, receipts, and important updates
• ▸ Improve our services based on feedback and usage patterns
• ▸ Maintain security throughout the property
• ▸ Occasionally send you info about special offers (but you can opt out anytime)
• ▸ Comply with legal requirements - sometimes the law makes us keep records

Security's kinda our thing - it's not just about the vaults. We've invested heavily in protecting your digital info too:

• ▸ Industry-standard encryption for all data transmission
• ▸ Secure servers with regular security audits
• ▸ Limited staff access - only folks who actually need it get to see your info
• ▸ Regular backups stored in separate secure locations
• ▸ Physical security measures at our facility
• ▸ Strict confidentiality agreements with all our team members

No system's perfect, but we're doing everything we reasonably can to keep your information locked down tight.

We're pretty protective of your info, but there are a few situations where we might share it:

• ▸ With payment processors to handle transactions (they've got their own strict security)
• ▸ With service providers who help us run the hotel (cleaning, maintenance, IT support)
• ▸ When required by law - court orders, legal investigations, that sort of thing
• ▸ With emergency services if there's a health or safety situation
• ▸ If we ever sell the business (though we'd make sure your data stays protected)

We'll never sell your personal info to marketers or data brokers. That's just not how we roll.

Our website uses cookies - not the chocolate chip kind, unfortunately. These are small files that help the site work better:

• ▸ Essential cookies that make the booking system function
• ▸ Analytics to understand how people use our site (all anonymized)
• ▸ Preference cookies to remember your settings
• ▸ You can disable cookies in your browser, but some features might not work properly

Your data, your rules. Here's what you can do:

• ▸ Request to see what information we have about you
• ▸ Ask us to correct any inaccurate details
• ▸ Request deletion of your data (with some legal exceptions)
• ▸ Opt out of marketing emails anytime
• ▸ Get a copy of your data in a usable format
• ▸ Lodge a complaint with the Privacy Commissioner of Canada if you think we've messed up

Just shoot us an email at reservations@obsidrixvault.info and we'll sort it out.

We don't keep your info forever - just as long as we need it:

• ▸ Booking records: 7 years (tax and accounting requirements)
• ▸ Vault service records: Duration of service plus 10 years
• ▸ Security footage: 90 days unless there's an incident
• ▸ Marketing preferences: Until you tell us to stop or 3 years of inactivity
• ▸ When we're done with data, we securely delete it - no half measures

Our services are designed for adults. We don't knowingly collect information from anyone under 18 without parental consent. If a child's staying with you, their info is managed through your booking.

If we discover we've accidentally collected data from a minor without proper consent, we'll delete it right away.

Things change, laws evolve, and sometimes we need to update this policy. When we do:

• ▸ We'll update the "Last Updated" date at the top
• ▸ For major changes, we'll email you if we've got your contact details
• ▸ Continuing to use our services means you're cool with the updates